What Information We Hold and Why
When you open an account, we collect the details you submit — name, contact address, and any identity verification documents required under our account-verification process. When you deposit via bKash, Nagad, or Rocket, we record transaction references and wallet identifiers needed to reconcile payments and process
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withdrawals back to the same wallet. We do not store your mobile banking PIN or full wallet credentials; those remain inside your own bKash, Nagad, or Rocket app at all times. We also collect device and session data — browser type, IP address, and interaction logs
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— to detect unusual access patterns and keep your account secure. Location signals help us verify that access aligns with supported regions, since availability depends on your local law and eligible jurisdiction. Retention periods vary by data type: transaction records are held for the period required
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by applicable financial rules, while session logs are trimmed on a rolling schedule. You can request a copy of the personal data we hold, ask us to correct inaccurate records, or submit a deletion request through the contact paths listed in this policy. We do not
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sell your personal information to third-party marketing services.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.